IN THIS SECTION

      Clients Speak

Having worked with KPO Consultants through various growth stages of LPO industry over the years, I would definitely recommend KPO Consultants for not only resource management but also for strategic consulting across the various facets of LPO busines.

Shantanu Ghosh, VP & Head-LPO, EXL Services



This company played a key role in our cost-reduction plans while helping us establishing the LPO business.

Prateek Natekar, Country Head, IDS LPO, India



We required a comprehensive Report for our VC client. KPO Consultants team conducted a thorough analysis of the LPO industry and provided us with very useful information.

Ami Ganatra, Senior Consultant, Bain & Company Inc, India



KPO Consultants’s rich experience and knowledge in the legal outsourcing industry was invaluable and brought unique and challenging perspectives to our senior management team forming strategic decisions.

Rohit Jain, Director, Videnzale Solutions



We have been using placement services of KPO Consultants since long and I am impressed with their ability to shortlist the right candidates and conduct initial screening to provide us with the best required profiles. The efficiency, quality and the co-ordination provided by KPO Consultants has reduced the burden of our HR team and they are able to handle “Hiring of Knowledgeable & Skilled People” more effectively now.

Vishal Agarwal, Country Manager-India, Law Scribe Inc.

Consulting Services

KPO Consultants' expertise lies in turning LPO companies into profitable and economically sustainable ventures.

Our consistent track record of value addition to our clients bears testament to our ability to ensure that your functional disciplines as a LPO would be firmly put in place, so that you can race ahead of your competitors by servicing your clients effectively and efficiently. We have experts and resources to help you streamline your LPO business and excel in the prevailing tough economic scenario. Our services range from formulating strategies to forming go to market capabilities, helping you build skills and boost result oriented performance. Our key managerial personnel have global experience of serving a number of clients from the United States, the United Kingdom, Singapore, Philippines, Mauritius, India, Canada, Australia, and many more countries.

Strategic Consulting


  • Building right strategy is the art and science for companies to compete hard in their marketplace. At KPO Consultants, we realize that an effective strategy is based on well informed decisions and intellectual inputs about the industry. We do not believe in strait jacket formulas and each of our strategy is unique and customized to suit the needs of a particular organization. KPO consultants would provide your organization with a blueprint to win over competition, win over clients, and create long-term shareholder value.

    We advise aspiring and well established LPO companies to form or reshape their corporate and business-unit strategy including services management, resources development and overall financial planning. We use our extensive experience and expertise of legal industry to help LPOs focus their resources and build their capabilities to become profitable and sustainable business models.

    We have helped a number of clients in charting out their corporate strategies. Our presence and deep understanding of the LPO industry helps us provide strategic solutions driving lasting impact on our client's business.

 

Human Capital Consulting


  • Sourcing and developing human capital which could support continuous growth of the company remains key challenge in the legal outsourcing industry. Attrition, inefficiency, and untrained talent pool remain on top of agenda for almost all the legal outsourcing providers. Further, managing change, multicultural personnel, leadership, and developing competitive compensation structure adds to the complexities.

    KPO Consultants helps LPO companies re-align their 'sourcing' objectives focusing on the key business outcomes. We offer expert HR solutions covering procurement of right talent, facilitating training and development needs, and developing strategies to retain most sought after talent.

 

Technology Consulting


  • 'IT' is the key component of growth for the legal outsourcing industry. There are unprecedented challenges and pressures in the field of legal outsourcing. Demonstrating accountability, transparency, data security, and meeting privacy concerns of the clients are critical parameters for the companies. Therefore, it is important for the LPOs to develop IT infrastructure inclusive of software and hardware capabilities that not only ensure maximize efficiency, but also address key concerns of their clients.

    Experienced team of KPO Consultants provides innovative and cost-efficient IT solutions to address several complex business problems. Our consultants can help you build sound IT models that facilitate you to meet the challenging issues in the legal outsourcing business. We offer broad range of IT solutions covering: IT Strategy, architecture and design, system development and integration, IT infrastructure solutions and security management systems.

 

Operational Consulting


  • 'Operation' lies at the heart of the success of a legal service outsourcing provider. Often several LPO companies fail to deliver on what they promise. Quality, cost, and service are the key fundamentals driving the top-line growth of the LPO industry. Also, issues like conflict-of-interest, confidentiality, project control, compliance, and timely delivery remain the core to the success of buyer vendor relationship. Failure to adhere to these standards could cost LPO providers immensely. Many LPO companies find it hard to manage expectations of clients and cultural differences at the time of execution.

    Our consultants have hands on experience of managing large and cumbersome LPO projects and understand complexities attached to them. They have worked with a number of LPO companies to successfully execute their projects by identifying key processes and integrating state-of-art technology. Our team of consultants helps the companies in developing necessary tools and streamlining processes which result in smoother project execution and achieving stringent security checks and higher quality.

 

Marketing Strategy


  • LPO industry is still at a very nascent stage and offers unique and complex challenges to the marketers. Almost all the legal service providers find it tough to create marketing strategy ensuring long term sustainable growth. Research indicates that most number of offshore ventures fail due to unrealistic expectations set between the client and the LPO Company. Further, it’s no secret that companies that are able to retain their clients are the ones who win the confidence with right marketing skill set. To unlock full growth potential requires an integration of marketing to strategies, processes, functions intrinsic to the business, and outside with key partners and suppliers.

    Our team of veteran consultants with their knowledge of legal industry and offshore dynamics has been involved in defining workable marketing programs driving profits and revenue growth for several LPO companies. KPO Consultants provides expert marketing support which cover areas: choosing appropriate marketing mix, market segmenting, managing legal service portfolio, developing path for partnerships, forming location strategy, competitive positioning, resource allocation, brand positioning, online channel optimization, pricing strategy, and contract negotiations.

 

Strategic Alliances


  • KPO Consultants predicts 2010 to be the phase of consolidation driven by more number of acquisitions and strategic alliances in the legal outsourcing industry. Already, a number of BPO companies have made their entry in the legal outsourcing, while others have formed onshore, offshore and nearshore alliances. Also, with more number of law firms and large corporations seeking to develop their offshore capabilities, we see more scope for alliances and collaborations. Forming strategic alliances could result in enhancing capabilities and increasing returns to all stakeholders. However, one wrong move could destroy value of whole deal.

    Our team at KPO Consultants has been responsible for the integration of several meaningful alliances in the legal outsourcing industry. We help legal outsourcing vendors by providing end-to-end support during acquisitions by articulating M&A strategy, identifying key areas of growth, forming program objectives, performing due diligence, and selecting right partners.