Some of the frequently asked questions while deciding about outsourcing from your side:

• You want to gain insight into sourcing best practices in LPO industry
• You have to create a sourcing plan that identifies how to achieve the desired business objectives through BPO or KPO – whether on-shore, near-shore, or off-shore
• You also need to create a business case that identifies which processes can be sourced or moved to a global location – through on-shore, near-shore or off-shore strategies
• You want to identify the service provider most appropriate for your sourcing model and business requirements
• You need to assess the risks - regulatory, operational, compliance - associated with each sourcing option
• You want to evaluate what to outsource, what vendor to select, where the work could be performed, and what the savings will be
• You need to negotiate the contract that best protects your interests and want to know what should be included in the SLA
• You want to transfer knowledge and processes without disrupting operations
• You want to make sure your existing relationship is working optimally and that service levels are being met
• You want to know how to negotiate the best contract – one that will deliver you with the promised business benefits while also minimizing risks and providing business flexibility over time
• You need to understand what the SLA's should include and how they should be structured to be responsive to business change
• You need to know how to be sure your service provider operates in alignment with your corporate policies and organizational culture
• You need to know whether you should consider alternative business structures, such as joint ventures or other subsidiary structures
• You need to know how to leverage the country’s local tax regime
• You want to know how to negotiate the best benefits available from state, local, and international governments
• You want to know how to ensure that all elements are in place before you go live
• You need to understand how to manage the facilities build-out
• You need to know how to mitigate the risks associated with the transition
• You want to know how to manage the organizational changes
• You want to know how to manage the human resource changes
• You want to know how to manage the retained organization
• You want to know how to accelerate the business benefits expected through the sourcing implementation
• You need to know how to protect IP and other assets during transition

At KPO CONSULTANTS, we can provide insight founded on experience to help organizations make smart choices in outsourcing, offshoring and shared services.

We help organizations optimize their sourcing decision-making in the LPO space. Our experienced professionals provide end-to-end advice across diverse sourcing models and alternatives including business process outsourcing (BPO) and knowledge process outsourcing (KPO) services. By assembling our unique talents in law, marketing, information technology, finance, and human resources, we can help you transform sourcing into a core strategic function and improve the overall value of outsourcing and shared services to your organization. We can help you better manage risk, speed time-to-benefits, and improve shareholder value.