Case Studies

Consulting

Case I

Background

One of the law firms in India wanted to diversify into newer markets and speculated about the idea of venturing into the legal outsourcing industry. However the firm lacked know-how about the kind of capabilities are required to serve the industry.

Approach

KPO Consultants worked with the key executives to underline the whole scenario and created a roadmap identifying the key segments and target markets for the client. The team at KPO Consultants helped law firm set up a subsidiary (initially a division) unit managing legal outsourcing work. KPO Consultants helped law firm develop necessary in-house operational capabilities, hire key personnel, and build marketing channels to acquire client projects.

Result

The subsidiary became a self-sustainable business unit with law firm experiencing an increase of 20% in its total revenues.

Case II

Background

A client BPO company was looking to diversify in the LPO industry. However, the company was skeptical of its marketing and operational capabilities to deliver the results up to the industry standards.

Approach

Our team led by experienced consultants analyzed the current capabilities of each divisions of the BPO Company to understand the scope. Our consulting team suggested the client company to upgrade certain services to meet the expectations of the buyer industry. We also developed a system for security and quality management. Top of all, we advised them about implementing the marketing strategies focusing on the United States. Our consultants helped sourcing right people, trained them, built up the reporting channels and advised on client communication tools. It was all about marketing and operational efficiencies to be built up.

Result

The company ventured into the legal outsourcing industry and was able to accomplish its short run goals and became a sustainable LPO venture.